“This was the best experience I have ever had when purchasing a car! The finance through Toyota Access was an absolute breeze due to Jake Lewis. He was informative, quick to respond to all of my questions and extremely understanding of our situation. By far, the best experience ever had when looking at car finance. Then, when I enquired online about a particular car, Rob Cuthbert was amazing. We didn’t even know we wanted an AWD until we spoke to him! Then, the test drive and the information he gave us about all of the safety features was second to none. There was no ‘selling’ just giving us the information so we could make our own decision. Honestly, these two employees made us realise how poorly we have been treated in the past when purchasing a car, and we will never go anywhere else but Toyota now! Thanks guys, we love our new RAV4!”

– Jessica C  Aug 2025

“Stress free booking; super fast stress free drop off and they organised Uber to take me home…shout out to Lucy who was amazing! They then organised Uber to pick me up when my vehicle was ready for collection. Pickup was easy, car ready…whole process of drop off and pickup combined took less than 15min!  Fantastic communication, incredible customer service…all round great experience…thank you Big Rock Toyota Team!”

– Brigita E Aug 2025